You Finally Found Us.. Now What?
We strive to provide a degree of customer service that is uncommon in this area. You, the customer, are who provides us our reputation, good or bad. We work hard to provide you with the service that you are accustomed to in your home country. There are lots of shops in Thailand that provide products and services in the typical style of this country and we do not aim to work on that level, nor to compete with them on that level. We work to stay a cut above the competition.
We stock items at our store and we are engaged in drop shipping programs with several distributors. Drop shipping allows us to offer a wider product selection and faster shipping on many items.
Thanks for checking out our website. You can find us in the Den Haa area of Chiang Rai at 137 Moo 5, Hong Lee Road, Meung, Chaing Rai. Our GPS coordinates are: N 19.90201 E 99.81201. For further details, check out the Google Map icon at the right or click on the “Contact” button at the top of the page.
CR Saddlebags has the largest selection of motorcycle saddlebags in the north of Thailand. In addition to saddlebags, front bags, tool rolls, tool bags and rear bags for cruisers-style motorcycles, we carry the north’s largest selection of tank bags for sport bikes and cruisers. We carry several lines of motorcycle clothing and armor, motorcycle helmets, panniers, gloves, bandannas, motorcycle rain suits, top boxes, tail racks, motorcycle phone holders, and other accessories. Scoyco brand of tank bags, jackets, pants and gloves can be found in our shop, along with Givi and several other brands.
Because we ship a lot of products, instead of relying wholly on in-store sales, we maintain a return policy that gives the customer peace of mind when ordering our products. If it doesn’t fit, doesn’t go with your bike or isn’t what you wanted, you are not stuck with it and out the purchase cost. We will pay the shipping on the replacement item. We want to move forward with you and do what it takes to keep you as a satisfied customer.
We strive to keep our prices low and we focus on sales volume. If you can find the product cheaper, please let us know. If we can do something about it, we will. We know if you want it, you’re going to buy it. We will work hard to make sure you buy it from us at a price that suits you. If you see a price here that you want to talk about, let’s talk.
We provide a service to the customer that allows them to use our shop to display and sell their second-hand motorcycle gear and accessories. We allow customers to use our shop as a ship-to point for items ordered from overseas. With a ten percent deposit, we will special order motorcycle clothing, gear and accessories for our customers. And, have a look at our “Swap Meet” page for bikes and goods posted for sale by our friends and customers.
About our products and stocking procedures:
Most of our products come from different Asian countries. We offer very little from the western world. However, many western products are actually made in Asia, to western standards. The products we seek are competitive in quality and endurance with most of the western counterpart products. We do not sell junk. We always order in a sample product and review it, prior to ordering any of that product for stock. It is a slow process but in the end, we have good quality products on our shelves and can offer them at decent prices. Some of the products we order are from the same batches that get sent to the west but we are able to offer them at a reduced price because of the ASEAN trade agreements that limit the import duties here. One can find the same product in a western country for twice the cost because of the extended shipping rates and the import taxes that are suffered by western importers. Just because you find good prices here does not mean that you won’t find good quality.
Often, an item will be out of stock here and an extended wait is endured before we can stock the items on our shelves again. This policy is due to our efforts to keep the prices down. If you’re in a hurry, we can order from our partner factories and suppliers and receive items in just a few days. In order to do this, we must use the express freight companies and that adds an enormous cost to the product. Our products are shipped to us via sea, which is slow but also relieves us of as much as a fifty percent increase in our costs. If any customer wants the item in a hurry, we will order it express if the customer is willing to pay the extra shipping cost. Three days is the normal wait for individual items shipped express to us. Please note that while three days is the norm, sometimes items get held up at Thai customs for several days and there is no way to expedite that process.
Give us a shot. Buy a product that we can ship to you or stop by and browse and have a free cup of coffee or a cold drink and let us know how we’re doing. How YOU think we are doing is our gauge of our success.